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Ding Dong DELL - a hopeless online service

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When I was an MP you couldn't use an Apple computer so I had to buy a Dell Latitude. Since stepping down I have moved between the two but last week my lead blew up on the Dell.

I went online and ordered a new one. I took four days to arrive from Holland. Unfortunately, the lead had a European two pin rather than a UK three pin so I couldn't use it. You can't change it online or send it back. You have to call a help line which is only open 9-5. I called this morning and was switched to India and then re-directed to America. I was on the phone for 10 minutes before I found a resolution. 

I don't have any hair so there s nothing to tear out but dear me this is not the way to run a global company.


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