What kind of management, having failed to clear snow from its runways for three days because of a lack of equipment, sees its passengers waiting for the same three days and switches off the heating at Heathrow at 10pm??? Step forward the dreadful lot who own Heathrow: GRUPO FERROVIAL. Why were people subjected to queuing outside in the cold at Eurostar?
Here's what should happen next:
** a new independent regulator (paid for by the owners of airports and the airlines who use them) called Ofsnow
** £million fines for airport and rail operators when airports/termini are closed for more than 24 hours because of snow, especially the wrong type. i.e. white
** bedding, heating and food to be made available for passengers delayed; priorities for hotel accommodation to be given to OAPs and families with young children; this to be extended to rail operators
** a minimum requirement for snow clearance equipment
** Transport ministers to sleep rough at termini; it was so good that none of them went to St Pancras and that Philip Hammond wouldn't go near the termini at Heathrow
** a complete overhaul of what rail operators must provide at termini on a par with their counterparts at Heathrow and Gatwick et al